Refund policy

Return & Refund Policy

RAHI LUXA ORGANICS

At Rahi Luxa Organics, we are committed to delivering premium-quality products and ensuring complete customer satisfaction. Every order is carefully packed and inspected before dispatch to maintain the highest quality standards.

Return Policy

Due to the nature of our skincare and personal care products, we are unable to accept returns or exchanges on products that have been opened or used for hygiene and safety reasons.

Returns or replacements are accepted only under the following circumstances:

  • You received a damaged product.

  • You received an incorrect product.

  • An item is missing from your order.

How to Request a Return

If you experience any of the above issues, please contact our customer support team within 48 hours of receiving your order.

To help us process your request quickly, please provide:

  • Clear photos or videos of the product.

  • Photos of the original packaging.

  • Your order number and purchase details.

Requests made after 48 hours of delivery may not be eligible for return or replacement.

Refund Policy

Once your request has been reviewed and approved by our quality team, we will offer one of the following solutions:

  • A replacement product, where applicable.

  • A full refund to your original payment method.

Approved refunds are typically processed within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Returnable Items

Returns or refunds will not be accepted in the following cases:

  • Products that have been opened or used.

  • Requests based on a change of mind.

  • Personal preferences such as fragrance, texture, or suitability.

  • Products that have been damaged due to improper storage or incorrect usage.

Customer Support

If you need assistance with a return or refund, please contact us:

Email: rahiluxaorganics@gmail.com
Customer Care / Call: +91 95120 00719
WhatsApp: +91 95120 00719

Our Promise

At Rahi Luxa Organics, we are dedicated to providing premium-quality skincare products, secure packaging, timely service, and reliable customer support. Your trust and satisfaction are at the heart of everything we do.