Shipping policy
SHIPPING POLICY
Thank you for shopping with Rahi Luxa Organics. This Shipping Policy explains how we process, dispatch, and deliver your orders. By placing an order with us, you agree to the terms below.
Order Processing
All orders are processed and dispatched within 1–2 business days of being placed. Orders are processed and shipped Monday to Saturday only, excluding Sundays and public holidays. Orders placed on a Sunday or holiday are processed on the next business day.
All orders are dispatched from our facility in Deodar, Banaskantha, Gujarat, India.
Delivery Timelines
Once dispatched, orders are typically delivered within 3–5 business days, depending on your location. Please note that delivery timelines are estimates and may occasionally be affected by factors outside our control, such as courier delays, weather, or regional disruptions.
Shipping Coverage
We currently ship across India (pan-India) only. We do not offer international shipping at this time.
Shipping Charges
We offer the following shipping rates:
A flat shipping charge of ₹99 applies to all orders below ₹2,000. Orders of ₹2,000 and above qualify for free shipping. Cash on Delivery (COD) is available with no additional COD charges.
Shipping Partner & Tracking
Deliveries are handled by our logistics partner, Shiprocket, and their associated courier network. Once your order is dispatched, you will receive tracking details via email so you can follow your shipment's progress.
Failed Delivery Attempts
If a delivery attempt is unsuccessful (for example, if you are unavailable or the address is incorrect), our team will contact you by phone to arrange a re-delivery. We will make one re-attempt to deliver your order. This applies to both prepaid and Cash on Delivery (COD) orders.
Damaged, Lost, or Delayed Shipments
If your order arrives damaged, please report it within 24 hours of delivery. To help us resolve the issue quickly, share clear photos or a video of the damaged product and packaging via WhatsApp to +91 95120 00719. Reports made after 24 hours may not be eligible for resolution. For delayed or lost shipments, please reach out to us using the contact details below and we will investigate with our courier partner.
Order Changes & Cancellations
Please review your order carefully before completing your purchase. Orders cannot be modified or cancelled once they have been placed.
Contact Us
For any shipping-related questions or concerns, please contact us:
Email: support[at]rahiluxa.com
Phone/WhatsApp: +91 95120 00719
Customer Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM
Rahi Luxa Organics (OPC) Private Limited
137 GIDC Road, Deodar, Banaskantha, Gujarat – 385330, India